GDPR
Your GDPR rights with prism-count
We respect the General Data Protection Regulation and explain how to exercise your rights.
Data protection contact
Email [email protected] for GDPR requests.
Your key rights
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Ask us to correct incomplete or inaccurate information.
Right to erasure
Request deletion of data when there is no lawful reason to keep it.
How to submit a request
Send an email with your full name, contact details, and a description of the request. We may ask for verification to protect your data.
We respond within one month unless the request is complex, in which case we will keep you informed.
Data processing overview
Purpose
Deliver pension advice, maintain regulatory records, and support ongoing reviews.
Legal basis
Contractual necessity, legal obligation, and legitimate interests.
Retention period
Aligned with UK financial services retention requirements.
International transfers
We store data within the United Kingdom or European Economic Area. If transfers are required, we apply appropriate safeguards to maintain GDPR compliance.
Complaints
If you are unhappy with how your data is handled, you can contact the UK Information Commissioner’s Office. We encourage you to reach out to us first so we can address your concerns.